Common Communication
Traps
Open communication is critical if you are going to manage well.
Following is a partial list of communication roadblocks, examples of how
they are used and the problem-solving detours that can result.
1. Ordering: "You must . . ." " You have to . .
. "-- Make an employee feel resentful of the manager's power. Put down
or frustrated, the employee responds with anger, refusal or dissent.
2. Warning: "You'd better . . ." " If you don't, then . .
. "-- Place a threat on the future and make the employee feel
humiliated or embarrassed.
3. Moralizing: "You should . . ." " It's your
responsibility . . . "-- Attempt to make employee feel guilty and
communicate lack of trust in his or her judgment.
4. Advising: "What I would do is . . . " " It would be
best for you if . . . "-- Imply superiority and can make a person feel
inadequate and encourage dependency. If the manager's suggestion turns out
to be wrong, the employee can duck responsibility.
5. Persuading with logic: "Here's why you are wrong . . . "
" The facts are . . . " -- Label another person as
"wrong" and foster defensiveness as well as feelings of
inadequacy.
6. Judging: "You are acting foolishly . . ." " You aren't
thinking straight . . . "-- Make an employee feel incompetent and
stupid and if used often enough may become incorporated into the
employee's self-image. A defensive reaction in the future may be to decide
not to tell a manager about a problem.
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